International Voice Process Executive

Role & responsibilities

• Handle inbound and/or outbound calls with international customers.
• Resolve customer queries and provide appropriate solutions.
• Maintain professional and effective communication.
• Understand customer requirements and provide accurate information.
• Maintain call quality and customer satisfaction standards.
• Record customer interactions accurately in the CRM/system.
• Escalate unresolved issues to the relevant department.
• Meet defined productivity, quality, and performance targets.
• Follow company policies and standard operating procedures.

Preferred candidate profile

• Minimum 1 year of experience in International Voice Process.
• Graduate candidates preferred.
• Excellent English communication skills.
• Strong customer-handling and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in rotational/night shifts.
• Basic computer and typing skills.
• Ability to work in a fast-paced, target-oriented environment.