International Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers about products/services offered by the company.
• Meet performance targets for quality, productivity, and sales metrics.
• Collaborate with team members to achieve common goals and objectives.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Excellent English communication skills (spoken) with good listening abilities.
• Ability to work on international voice processes (US/UK).
• Basic knowledge of computer applications such as MS Office Suite.