International Voice Process Executive

WE ARE HIRING INTERNATIONAL VOICE & SEMI-VOICE PROCESS

Position: Customer Support Associate

Process: International Voice & Semi-Voice

Location: Lanco hills, Manikonda, Hyderabad

Experience: 0 to 12 months

Shifts: Rotational shifts, including night shifts

Roles & Responsibilities

- Handle customer queries through international voice/semi-voice channels.

- Provide professional and timely resolutions to customer concerns.

- Understand customer requirements and provide accurate information.

- Maintain a high level of customer satisfaction.

- Handle calls/chat interactions professionally and courteously.

- Follow process guidelines, quality standards, and company policies.

- Maintain accurate customer and interaction records.

- Escalate complex issues to the appropriate team when required.

- Meet daily/weekly performance and quality targets.

- Maintain good communication and professional etiquette.

Requirements

- 0 to 12 months of experience in International Voice / Semi-Voice / International BPO / Customer Support preferred.

- Excellent verbal and written English communication skills.

- Good listening and customer-handling skills.

- Ability to work in rotational shifts, including night shifts.

- Willingness to work from the office.

- Candidates should be comfortable working in a fast-paced environment.

Benefits

- CTC up to 3 LPA

- One-way cab facility

- Travel allowance

- Rotational/night shift opportunities

- Growth and career development opportunities

Work Location

Lancohills, Manikonda, Hyderabad