International Voice Process Executive (Inbound)

Role & responsibilities

Job Responsibilities:

• Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.

• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.

• Listen actively to customer needs, concerns, and feedback, and respond appropriately.

• Accurately document customer interactions and update records in the CRM system.

• Collaborate with team members and other departments to resolve complex issues.

Preferred candidate profile

• Min 12 months of international Voice experience
• Min 10 + 2 (Undergraduate) is mandatory
• Experience resolving customer issues in billing,
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Autopay & Surcharges, Service charges, and taxes)
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
• Ensure Timely & Professional Responses to all Queries.