International Voice Process Executive - Debt Collection

Roles and Responsibilities

• Handle international voice calls from clients across various geographies, including UK and US.
  
• Resolve customer queries related to debt collection through effective communication skills.
  
• Negotiate payment plans with customers to recover outstanding amounts.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Meet performance targets set by the organization for call handling time, resolution rates, and customer satisfaction.