International Voice Process Executive | Customer Support

Role & responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and within defined SLAs.
• Provide accurate information regarding products and services.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity, and customer satisfaction targets.

Preferred candidate profile

• Excellent verbal and written English communication.
• Comfortable working in rotational/night shifts.

Working Days

• 5 Days Working
• Saturday and Sunday Fixed OFF