International Voice Process Executive (Customer Support)

Job Description

We are hiring experienced professionals for an International Voice Process role. The ideal candidate should have excellent spoken and written English communication skills, with C1-level proficiency, along with strong customer-handling abilities.

Key Responsibilities

• Handle inbound and outbound calls from international customers in a professional manner.
  
• Understand customer concerns and provide accurate and effective resolutions.
  
• Deliver a high standard of customer service and ensure customer satisfaction.
  
• Follow established process guidelines, company policies, and quality standards.
  
• Accurately document customer interactions and update relevant information in the system.
  
• Meet assigned performance, productivity, and quality targets.
  

Eligibility Criteria

• Freshers are not eligible.
  
• Minimum 6 months of experience in an International Voice Process.
  
• C1-level English communication skills both verbal and written.
  
• Strong customer-handling, communication, and problem-solving skills.
  
• Willingness to work in rotational shifts, including night shifts, if required.
  
• Basic computer knowledge with good typing skills.
  

Benefits

• Competitive salary package.
  
• Two-way cab facility within the applicable hiring radius.
  
• Opportunity to work in a dynamic and professional environment.
  
• Excellent career growth and learning opportunities.
  

Job Details

• Work Location: Hyderabad
  
• Experience: Minimum 6 months
  
• Process: International Voice Process
  
• Candidate Profile: Experienced candidates only

How to Apply

Interested candidates can apply through any of the following options:

Email: Send your updated resume to [email removed]

Call / WhatsApp: Share your resume on [phone removed] for a quick response.

Important: Please mention HR Vandana on your resume while applying.

Disclaimer

Intouch CX does not charge any fees for job applications, interviews, or job offers. Candidates are advised to be cautious of individuals or organizations asking for registration fees, security deposits, refundable fees, or any other payments in connection with recruitment.