International Voice Process Executive c

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve common goals and improve overall process efficiency.

Job Requirements :

• 1-4 years of experience in an International Voice Process (BPO) environment.
• Excellent communication skills with ability to articulate thoughts clearly over phone lines.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.