International Voice Process (Customer and Technical Support Executive)
manpointe tech llp · Bengaluru · onsite · Posted 42d ago
About a minute. You'll make an account on the way through.
About this role
Location: Bangalore, Karnataka, India (On-site)
Employment Type: Full-time
Experience Required: 1+ Years
About Manpointe Tech LLP:
At Manpointe Tech LLP, we specialize in Manpower Recruitment, Executive Search, Staffing Augmentation, and RPO Services. We are a growing and dynamic organization committed to creating real impact through technology. We are currently expanding our support operations and have multiple openings across our International Voice teams.
About the Role:
We are actively hiring versatile and experienced professionals for our International Voice processes. Depending on your background and expertise, you will be considered for one of two critical tracks: Customer Support Executive or Technical Support Representative (TSR - L1/L2).
Track 1: Customer Support Responsibilities
Provide high-quality, empathetic voice support to international clients.
Resolve customer inquiries efficiently while maintaining high satisfaction rates.
Maintain accurate case documentation and ensure strict adherence to compliance and quality standards.
Track 2: Technical Support (TSR) Responsibilities
Provide robust L1/L2 remote technical voice support for international clients.
Diagnose, analyze, and troubleshoot client hardware and software issues.
Resolve complex technical queries over voice communication channels.
Required Qualifications & Skills (Both Roles):
Minimum 1+ years of proven experience in an International Voice process.
Exceptional English communication skills (verbal and written).
Strong problem-solving abilities and a customer-first mindset.
For Technical Support: Tech troubleshooting skills, analytical abilities, and strong product adaptability.
Important Location Note: The primary work location for Project PSI will be Shivajinagar, Bangalore. Please note that all interviews, documentation processes, and initial induction will be conducted at our ITPL Bangalore facility.
For urgent inquiries, contact us at [phone removed].
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