International Voice & Chat Process

Job Title:

International Voice & Chat Support Executive

Roles & Responsibilities:

• Handle inbound and outbound customer interactions through voice calls and chat support for international clients.
• Provide prompt, accurate, and professional resolutions to customer queries and concerns.
• Deliver excellent customer service while maintaining high levels of customer satisfaction.
• Understand customer requirements and provide appropriate solutions as per company guidelines.
• Document customer interactions accurately in CRM systems.
• Meet individual and team KPIs related to quality, productivity, customer satisfaction, and adherence.
• Escalate complex issues to relevant teams whenever required.
• Maintain a thorough understanding of products, services, and processes.
• Ensure compliance with company policies, quality standards, and data security guidelines.
• Collaborate with internal teams to resolve customer concerns effectively.
• Handle multiple chats simultaneously while maintaining response quality and turnaround time.
• Maintain professional communication skills, empathy, and active listening during customer interactions.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle international customers professionally.
• Good typing speed and multitasking skills.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in rotational shifts, including night shifts.
• Strong interpersonal skills and a customer-centric approach.

Qualifications:

• Graduate/Undergraduate.
• Freshers and experienced candidates can apply.
• Prior experience in International Voice, Chat, Customer Support, Sales, or Technical Support will be an added advantage.

Contact :

HR Smruti - [phone removed]

Mail : [email removed]

Time : 8:00 AM to 5:00 PM