International Tour Operations

Role Overview

We are looking for an experienced Short Haul International Travel Operations professional to independently handle FIT and MICE movements across destinations such as Dubai, UAE, Oman, Thailand, Singapore, Malaysia, Indonesia, Vietnam, Sri Lanka, Maldives and other nearby
international destinations.

The role involves complete responsibility from confirmed booking through final travel completion.

Key Responsibilities

FIT Operations

• Handle confirmed FIT bookings from confirmation to completion.
• Prepare and coordinate detailed itineraries and travel arrangements.
• Coordinate hotels, transfers, sightseeing, activities, guides and other services.
• Verify vouchers, confirmations, inclusions and operational details.
• Coordinate with DMCs, hotels and activity suppliers.
• Monitor amendments, cancellations and special requests.

MICE Operations

• Handle group movements, incentives, conferences and corporate events.
• Coordinate rooming lists, transport plans, meal arrangements, activities and events.
• Prepare operational schedules and movement plans.
• Coordinate group check-ins, transfers and destination arrangements.
• Work closely with the MICE team on event requirements and onsite execution.
• Handle last-minute changes and onsite operational issues.

Supplier Management

• Develop and maintain relationships with DMCs, hotels, transport companies and activity suppliers.
• Negotiate competitive rates and value-added inclusions.
• Maintain knowledge of destination-specific suppliers and products.
• Evaluate supplier service quality and reliability.

Commercial & Documentation

• Check costing, margins and supplier rates.
• Ensure confirmations are received before client commitments.
• Maintain proper booking records and operational files.
• Coordinate payment requirements with accounts.

Client Servicing

• Understand special requirements including dietary preferences, Indian meals, Jain meals, room preferences and VIP arrangements.
• Ensure all client commitments are communicated clearly to suppliers.
• Support clients and groups during travel when required.

Candidate Profile

• 37+ years of experience in international tour operations.
• Strong knowledge of Short Haul destinations.
• Experience handling both FIT and group/MICE movements.
• Good supplier and DMC network.
• Strong costing and negotiation skills.
• Excellent attention to detail.
• Ability to manage multiple files simultaneously.
• Good communication and problem-solving skills.
• Experience with travel portals, supplier extranets and booking systems preferred.

Key Performance Areas

• Error-free execution
• Supplier negotiation
• Gross margins
• Timely confirmations
• Client satisfaction
• FIT & MICE file handling
• Operational problem-solving
• On-time delivery of travel documents