International Ticketing Sr executive - Amadeus and Galileo

Job Title: Sr. Executive - International Ticketing

Company: Mayur Suvidha Travels LLP

Location: Mumbai, Maharashtra | Type: Full-Time, On-site

Experience: Minimum 5 Years in International Ticketing

Department: Operations / Air Ticketing

Industry: Travel & Tourism

About Mayur Suvidha Travels LLP

Mayur Suvidha Travels LLP is a growing travel company in Mumbai specializing in Domestic & International tour packages, Holiday bookings, and Corporate travel. We are expanding our ticketing team to serve more international clients.

About the Role

We are looking for an experienced International Ticketing Executive who is an expert in Amadeus & Galileo GDS. The candidate must be well-versed with airline policies, fare rules, and post-ticketing processes like reissue, cancellation, and refunds.

Key Responsibilities

1. Ticketing & Reservations

- Handle International bookings, fare quotes, and ticketing on Amadeus and Galileo

- Process complex itineraries: Multi-city, Round-trip, Open-jaw, Group PNRs

- Check seat availability, fare classes, and best routing

2. Post Ticketing Support

- Handle Reissuance, Cancellation, Refund, Date Change, Name Correction as per airline policy

- Coordinate with airlines for waivers, penalties, and special cases

- Process refunds and follow up with accounts team for settlements

3. Policy & Compliance

- Well-versed with IATA, BSP, and airline-specific rules for international sectors

- Knowledge of baggage policy, transit rules, and fare conditions

- Ensure 100% accuracy in PNR, ticket, and invoice details

4. Customer & Vendor Coordination

- Handle queries from clients and corporate accounts via call, email, WhatsApp

- Liaise with airlines, GDS helpdesk, and overseas partners for support

- Provide 24/7 support during emergencies/irregular operations

5. Reporting

- Maintain daily ticketing report, cancellation report, and refund tracker

- Ensure all bookings are invoiced and reconciled properly

Required Skills & Qualifications

- Minimum 5 Years of hands-on experience in International Ticketing

- Mandatory: Expert level knowledge in Amadeus AND Galileo GDS

- Strong knowledge of airline fare rules, reissue, cancellation, refund policies

- Experience with BSP, IATA guidelines, and ticketing processes

- Good communication skills in English + Hindi.

- Ability to work under pressure and meet TAT for urgent tickets

- Graduate in any field. Travel & Tourism diploma is a plus

Good to Have

- Prior experience with OTA, Corporate travel desk, or Travel Agency

Key KPIs

1. Zero ticketing errors

2. Fast TAT for quotes and ticket issuance

3. Minimize refund/cancellation losses by following policies correctly

4. High client satisfaction and repeat bookings

What We Offer

- Competitive salary

- Growth to Team Lead / Senior Operations Role

- Stable work environment in a growing travel brand

How to Apply

Send Resume with GDS experience details to: [email removed] or whatsapp on [phone removed]