International Ticketing Executive

Role & responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
• Understand customers travel requirements, including destinations, travel dates, preferred airlines, baggage needs, and budget.
• Search and compare international flight options and provide customers with the best available choices.
• Prepare and present competitive airfare quotations.
• Convert inquiries and leads into confirmed flight bookings.
• Follow up with potential customers and maintain strong customer relationships.
• Assist customers with itinerary changes, cancellations, rebooking, and other travel-related requests.
• Provide accurate information regarding fares, baggage allowances, airline policies, and booking conditions.
• Upsell or cross-sell suitable travel options when appropriate.
• Maintain accurate customer and booking information in the companys CRM or booking system.
• Meet or exceed monthly sales, conversion, and revenue targets.
• Stay updated on airline schedules, international routes, fare rules, promotions, and travel policies.
• Deliver excellent customer service and ensure a smooth booking experience.

Preferred candidate profile

• Previous experience in international travel sales, airline ticketing, travel agency, or a similar role is preferred.
• Strong knowledge of international flight routes, airlines, and airfare structures.
• Experience with GDS systems such as Amadeus, Sabre, or Galileo is an advantage.
• Excellent communication and interpersonal skills.
• Strong sales, negotiation, and closing abilities.
• Ability to work with sales targets and handle multiple customer inquiries.
• Good computer skills and familiarity with CRM, email, WhatsApp, and online booking systems.
• Strong attention to detail, particularly when handling passenger and itinerary information.
• Ability to work independently as well as part of a team.
• Fluency in English is required; additional languages are an advantage.

Preferred Skills

• Experience selling Canada-India, India-Canada, USA, UK, Middle East, Europe, and other international routes.
• Knowledge of airline fare rules, baggage policies, refunds, exchanges, and ticketing procedures.
• Experience working with high-volume travel leads.
• Strong follow-up and customer relationship management skills.
• Target-oriented and motivated by commissions and sales performance.