International Technical Customer Service (Voice)

Technical Customer Service (TCS) Associate

6 months + experience in voice support exp is must

Excellent communication is must

US Shifts (Rotational off)

Work from office

immediate joiner's only

Job Summary:

We are looking for a Technical Customer Service (TCS) Associate to provide technical support and deliver an excellent customer experience. The ideal candidate should be technically inclined, a strong problem solver, and comfortable troubleshooting smart home devices and connectivity issues.

Key Responsibilities:

• Provide prompt and professional technical support to customers through voice, chat, and email.
• Troubleshoot and resolve device setup, connectivity, Wi-Fi, and technical issues.
• Investigate, document, and resolve customer issues accurately.
• Guide customers through step-by-step troubleshooting and device setup.
• Navigate multiple systems and research solutions effectively.
• Identify recurring technical issues and escalate them to the appropriate support teams.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain a professional, patient, and customer-focused approach during every interaction.

Requirements:

• High School/Diploma or equivalent qualification.
• 1+ year of experience in customer service or technical support preferred.
• Strong interest in consumer technology and smart home devices.
• Basic understanding of Wi-Fi and networking concepts.
• Hands-on experience with technical/device troubleshooting.
• Excellent communication, active listening, and problem-solving skills.
• Ability to handle difficult customer situations with patience and professionalism.
• Comfortable learning and working with new technologies and multiple applications.
• Ability to work in rotational shifts, including evenings and weekends.
• Typing speed of 30+ AWPM for voice and 32+ AWPM for chat preferred.

Employment Type

Full-Time | 40 Hours per Week

Interested please share me your resume to [email removed]

Regards,

Sangeetha R