International Service Manager

What You'll Own:

• Strategy & Outcomes: Own the P&L, delivery, quality, and success metrics of the VIP service team
• Customer Obsession: Be close to the customer. Understand HNI segments across communities and design services that feel personal, empathetic, and premium
• Speed & Scale: Deliver results in a fast-paced, high-growth environment. Plan for rapid team expansion without compromising quality
• Sales Leadership: Own and exceed quarterly & annual sales targets with your team.
• Experience in value + volume selling is key
• Process Excellence: Leverage data to remodel service processes. Drive CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition down
• Tech + Innovation: Champion tech solutions to improve service quality and reduce productivity waste.

What We're Looking For:

• At Shaadi.com, you won't just manage a team. You'll be shaping how thousands of
• families find their perfect match.
• This is a strategic, high-visibility role where your decisions directly impact business
• growth and member happiness.
• 4-7 years of relevant experience with team management, preferably in Internet industry.
• Exposure to value & volume selling is a must.
• Good Understanding of Quality metrics and process improvements.
• Drive performance management by applying and implementing best in class performance
• metrics.
• Bachelor's Degree.