International Semi-Voice Customer Support Executive

Customer Service Representative Semi-Voice

Work Mode: Work From Office
Location: Hyderabad
Process: International Semi-Voice
Language: English

About IntouchCX

IntouchCX is a global customer experience organization that partners with leading brands to create meaningful customer connections across voice, chat, email, and social media channels. Powered by technology and a customer-focused workforce, IntouchCX delivers quality-driven customer support and innovative customer experience solutions.

About the Job

We are looking for customer-focused and detail-oriented Customer Service Representatives to join our operations team.

In this role, you will support customers through chat, email, and voice channels, ensuring timely resolution of customer queries while delivering a positive customer experience.

The ideal candidate should have excellent communication and problem-solving skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide prompt and professional customer support through chat, email, and voice channels.
  
• Respond to customer inquiries and resolve issues efficiently while maintaining high customer satisfaction.
  
• Communicate accurate information regarding products, services, policies, and processes.
  
• Build customer trust through empathy, active listening, and effective communication.
  
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
  
• Document customer interactions and maintain accurate records in internal systems.
  
• Handle customer communications during critical situations and escalations.
  
• Follow company policies, procedures, compliance requirements, and quality standards.
  
• Manage multiple customer interactions simultaneously while maintaining accuracy and service quality.
  
• Gather, verify, and analyze customer information to provide appropriate solutions.
  
• Demonstrate patience, professionalism, and empathy while handling customer concerns.
  
• Maintain strong verbal and written communication skills, including proper grammar, clear pronunciation, and effective enunciation.
  
• Learn and adapt quickly to new systems, tools, and processes.
  

Eligibility and Experience

• 2 to 3 years of experience in customer service, order processing, or account management.
  
• 1-2 years of experience with graphic design tools and artwork validation, including Adobe Creative Suite, preferred.
  
• 1-2 years of experience using CRM or enterprise order management platforms, preferred.
  
• Experience in promotional products, commercial printing, corporate gifting, or decorated apparel industries is highly preferred.
  
• Previous experience in an international semi-voice customer support environment is preferred.
  
• Prior BPO or contact center experience is preferred.
  
• Strong customer service, interpersonal, analytical, and decision-making skills.
  

Work Requirements

• Comfortable handling semi-voice customer interactions along with chat and email support.
  
• Willing to work from the office on a full-time basis.
  
• Immediate joiners are preferred.
  
• Willingness to work rotational shifts, including night or graveyard shifts.
  
• Willingness to work weekends and holidays, as required.
  
• Ability to work effectively in a dynamic and fast-paced environment.
  

Preferred Skills

• International Customer Support
  
• Semi-Voice Process
  
• Voice and Non-Voice Process
  
• Chat Support
  
• Email Support
  
• Customer Service
  
• Customer Experience
  
• Excellent Verbal and Written Communication
  
• Problem Solving
  
• Analytical Skills
  
• Attention to Detail
  
• CRM
  
• Order Management
  
• Account Management
  
• Escalation Management
  
• Multitasking
  
• Time Management
  
• Adobe Creative Suite
  
• Artwork Validation
  

Benefits

• Career growth opportunities with a leading global customer experience organization.
  
• Comprehensive training and development programs.
  
• Inclusive and collaborative work environment.
  
• Exposure to international clients and processes.
  
• Performance-based growth opportunities.
  
• Two-way cab facility within a 30 km radius.

HOW TO APPLY:
Interested candidates can send their updated resume to:

Email: [email removed] Contact:[phone removed]

For a quick response, please call or share your resume. Please mention "HR Vandana" on your resume

IMPORTANT: IntouchCX does not charge any money for job offers or interviews. Please beware of fraudsters asking for registration fees, processing fees, or refundable deposits.

Important Note

IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding. We will never ask candidates to make payments or provide financial or banking information during the recruitment process.

We communicate only through official IntouchCX channels. If you receive a suspicious job offer or job posting from anyone claiming to represent IntouchCX or an IntouchCX employee, please report it through the official IntouchCX website for verification.