International Sales Manager

Job Description: International Telesales Manager

Company: ImpactGuru
Location: Andheri East, Marol Naka, Mumbai
Experience: 5 to 10 Years
Shift - Rotational, Night Shift
Working Days: 6 Days a Week
Employment Type: Full-time

About ImpactGuru

ImpactGuru is a healthcare crowdfunding platform that enables individuals and families to raise funds for medical treatment and healthcare-related needs.

Role Overview

We are seeking an experienced, results-driven International Telesales Manager to lead fundraising and donor acquisition across multiple international markets. The role combines individual sales, team leadership, revenue growth, and financial performance management, with a focus on achieving business targets, improving conversions, and optimising acquisition costs.

Key Responsibilities

Revenue Growth & Financial Performance

• Drive individual and team revenue targets across international markets through effective telesales and donor acquisition strategies.
• Develop revenue forecasts, monitor target achievement, and implement action plans to address performance gaps.
• Track key financial metrics, including acquisition costs, revenue per agent, campaign efficiency, and operational expenses.
• Contribute to P&L performance by improving revenue generation, controlling costs, and optimising resource utilisation.

Team Leadership & Sales Operations

• Manage, coach, and motivate telesales executives while maintaining individual sales performance.
• Set targets, monitor productivity, and conduct regular performance reviews to drive accountability.
• Monitor call quality, lead conversion, follow-ups, and sales funnel performance to identify and address bottlenecks.
• Improve calling scripts, pitching techniques, objection handling, and closing strategies to increase conversion rates.

International Market Development

• Drive donor acquisition and fundraising performance across multiple international markets.
• Analyse market-wise performance and identify opportunities to improve outreach effectiveness and revenue generation.
• Ensure professional donor engagement and adherence to approved calling processes and applicable data privacy requirements.

Reporting & Analysis

• Prepare regular reports on revenue, conversions, team productivity, acquisition costs, and target achievement.
• Analyse performance trends and provide actionable insights to support business decisions and operational improvements.

Requirements

• 5 to 10 years of experience in telesales, with mandatory international telesales experience.
• Proven track record of achieving sales and revenue targets.
• Experience managing telesales teams alongside individual sales responsibilities.
• Understanding of revenue forecasting, P&L metrics, cost optimisation, and acquisition economics.
• Strong leadership, analytical, communication, negotiation, and objection-handling skills.
• Proficiency in CRM systems and sales performance reporting.

Interested candidates can share their updated resumes for consideration.