International Sales Associate - Voice

• Designation : International Sales Associate [Voice]
• Qualification : 12th Pass & Above
• Experience : 1 to 2 Years in International BPO Process
• Shifts : Night (Rotational), 2 Weeks Off
• Job Type : Permanent, Full-Time

Job Role:

• 01) Handle sales to international customers via telephone (inbound /outbound)
• 02) Assist customers explain our products or services and complete the sales.
• 03) Answer customer questions, understand their needs, and suggest the best solutions.
• 04) Build and maintain good relationships with new and existing clients.
• 05) Follow up on leads, make sales calls, and close deals to meet sales targets.
• 06) Deliver clear, accurate information to ensure a positive sales experience.
• 07) Maintain detailed records of customer interactions and solutions provided in the CRM system.
• 08) Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• 09) Ensure proper resolution to the customers issues.
• 10) Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Skills and Requirements

• 01) Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.
• 02) Work Experience: 1 to 2 Years in International BPO Process (inbound or outbound).
• 03) Prior experience in a International Sales process (US) would be highly desirable.
• 04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
• 05) Salary Range: As Per Industry Standards.
• 06) Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently.
• 07) Willing to work in night shifts.
• 08) Be a good listener, patient, and able to stay calm in tough situations.
• 09) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• 10) Strong problem-solving and analytical skills.