International Sales Associate (Voice)

1 to 2 Years in International BPO Process .

Key Responsibilities:

• Handle inbound and outbound voice calls with international customers.
• Generate leads and convert prospects into customers through effective sales conversations.
• Understand customer requirements and recommend suitable products/services.
• Explain product features, benefits, pricing, offers, and terms clearly.
• Handle customer objections and negotiate effectively to close sales.
• Achieve daily, weekly, and monthly sales and revenue targets.
• Follow up with prospective customers and maintain an active sales pipeline.
• Maintain accurate customer and sales records in CRM systems.
• Ensure high-quality customer interactions and adherence to defined sales processes.
• Identify upselling and cross-selling opportunities.
• Maintain required KPIs such as conversion rate, sales value, call volume, AHT, and quality scores.
• Coordinate with internal teams for order processing, payment, delivery, or post-sales support.
• Handle customer queries professionally and escalate complex issues when required.
• Participate in sales training, coaching, and performance improvement programs.