International Patient Care Coordinator

Key Responsibilities

• Medical Intake: Catalog foreign clinical records, lab reports, and physician referrals into Electronic Health Record (EHR) systems.
• Cost Estimates: Coordinate with clinical teams to format and distribute treatment plans and pro-forma invoices.
• Visa Processing: Draft official hospital Medical Visa (M-Visa) invitation letters and facilitate embassy or FRRO immigration compliance.
• Insurance Approvals: Submit documentation to obtain Guarantee of Payment (GOP) letters and pre-authorizations from Third-Party Administrators (TPAs).
• Patient Logistics: Schedule airport transfers, track arrival/departure itineraries, and coordinate local lodging for patients and families.
• On-Site Coordination: Escort patients through registration, diagnostics, and appointments while facilitating multi-language translation services.
• Regulatory Compliance: Maintain privacy and security standards in handling cross-border medical files under HIPAA and GDPR rules.

Documentation Exposure Required

• Medical Records: Diagnostic reports, physician referral letters, foreign medical summaries, and fit-to-fly certificates.
• Immigration Files: Hospital visa invitation letters, visa extension applications, and FRRO registration paperwork.
• Financial Papers: TPA pre-approval forms, GOP letters, international health insurance claims, and final itemized bills.
• Legal Consents: Multi-lingual patient consent forms, power of attorney documents, and privacy release authorizations.

Candidate Requirements (12 Years Experience)

• Education: Master’s degree in Healthcare Administration, Hospitality, Public Health, or a related field.
• Experience: 1–2 years in hospital administration, international patient services, or medical travel operations.
• Technical Skills: Hands-on experience with Hospital Information Systems (HIS), basic CRM software, and MS Office Suite.