International Non Voice Process

Job Opening: International Non-Voice Process (Chat Support Associate)

Position: Chat Support Associate (International Process)
Location: Ambattur, Chennai
Experience: Minimum 1 Year in International Chat/Non-Voice Support
CTC: 2.5 LPA to 3.45 LPA
Shift: Rotational Shifts (Including Night Shifts)
Joining: Immediate Joiners Mandatory

Job Description

We are looking for enthusiastic and customer-focused professionals for our International Non-Voice (Chat Support) Process. The ideal candidate should have excellent written communication skills, experience handling customer queries through chat, and the ability to provide prompt and accurate resolutions while maintaining high customer satisfaction.

Roles & Responsibilities

• Monitor candidates during online examinations through chat.
• Observe and detect suspicious activities, policy violations, or potential cheating attempts.
• Document incidents accurately and escalate violations as per process guidelines.
• Provide real-time assistance to candidates facing technical issues during the examination.
• Communicate professionally with candidates through chat when required.

• Minimum 1 year of experience in an International Non-Voice/Chat Support process.
• Excellent English written communication skills.
• Good comprehension and typing skills.
• Ability to multitask and manage multiple chat conversations
• Willingness to work in rotational shifts/night shifts.

What We Offer

• Competitive salary package: 2.5 LPA to 3.45 LPA
• Growth opportunities in a global work environment.

Interested candidates please share your updated resume to [phone removed] or [email removed]. Immediate joiners will be given preference.