International Non Voice Process
Cogenthub · Kolkata · onsite · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
Customer Service Advisor OneVoice Soundboard Process
Company: CogentHub Pvt Ltd
Job Title: Customer Service Advisor OneVoice Soundboard Team
Department: Operations
Location: Kolkata Work from Office
Employment Type: Full-Time
Job Summary
CogentHub is looking for a Customer Service Advisor to join our OneVoice Soundboard Team. The ideal candidate should possess excellent English communication skills, customer-handling abilities, and flexibility to work in rotational shift schedules, including night shifts and alternate Saturdays.
Key Responsibilities
- Handle customer interactions professionally and efficiently.
- Follow process guidelines, quality standards, and compliance requirements.
- Resolve customer queries while maintaining service quality.
- Achieve assigned productivity and performance targets.
- Maintain accurate records and follow operational procedures.
- Adhere to assigned shift timings and alternate Saturday working schedules.
- Demonstrate excellent customer service and problem-solving skills.
Candidate Requirements
- Excellent verbal and written communication skills in English.
- International BPO / voice process experience preferred.
- Comfortable working in evening and night shifts.
- Willingness to work on alternate Saturdays as per the roster.
- Strong customer-handling and problem-solving skills.
- Immediate joiners or candidates with a short notice period preferred.
Shift Timings
US NIGHT SHIFT ROTATIONAL
5 Days work and 2 days rotational off
Important Candidate Information
- Candidates must be comfortable with the assigned shift schedule.
- Willingness to work night shifts and alternate Saturdays is mandatory.
- Shift allocation will be as per operational requirements.
- This is a Work From Office opportunity in Kolkata.
Why Join CogentHub?
- Opportunity to work in an international BPO environment.
- Professional and supportive work culture.
- Career growth and development opportunities.
- Exposure to customer service operations and process management.
Sourced from naukri