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    Job · 21315530

    KOLKATA · FULLTIME

    International Non-Voice Process || Senior Customer Support Executive

    Bigminds Smart Tech

    Bigminds Smart Tech

    Kolkata · onsite · Posted 4d ago

    Sourced fromNaukri
    ₹2.5L - ₹4.0L PA1–6 yrsfulltimeKolkata

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    Section · 01

    About this role

    Interested Candidates

    WhatsApp only No Calls: [phone removed] (Sridip)

    Please WhatsApp your Name + Updated Resume before/while planning your walk-in.

    Customer Service Specialist || International Email Process


    Location: Kolkata

    Work From Office

    CTC: 28,000 to 32,000/month (Maximum)

    Night Shift Allowance: Applicable

    Shift: Rotational 247 Shifts

    Working Days: 5 Days a Week | Rotational Offs

    Experience: 1+ Years | International Customer Support


    About the Role:
    We are looking for Customer Support Associates to join our International Email Process (Pure Backend / Non-Voice) team in Kolkata. This is an excellent opportunity for professionals with international customer support experience who want to build a long-term career with strong growth opportunities, international exposure and a professional work environment.


    What We're Looking For:

    • 1+ years of International Customer Support experience Mandatory
    • Email / Non-Voice / Backend experience preferred.
    • Excellent written English communication.
    • Strong analytical and problem-solving skills.
    • Good typing speed and attention to detail.
    • Comfortable working in rotational 247 shifts, including night shifts.
    • Male candidates only.

    Why Join Us?


    Strong career growth opportunities

    International customer exposure

    Night Shift Allowance

    Performance-based opportunities for progression into SME / Quality / Training / Team Leadership roles

    Professional & growth-oriented work environment

    5-day working week with rotational offs


    Walk-In Interview


    Walk-ins from: 15 October 2026

    Time: 12:00 PM


    Interview Venue:

    Bigminds Smart Tech Pvt. Ltd. 12th Floor, Unit 19, Millenium City, Tower-2, Block DN, Sector V, Salt Lake, Kolkata 700091


    Interested Candidates

    WhatsApp only No Calls: [phone removed] (Sridip)

    Please WhatsApp your Name + Updated Resume before/while planning your walk-in.

    Limited openings available Early walk-ins will be given preference!

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    Section · 02

    Skills

    Customer ServiceCustomer Retentioncustomer satisfactionCustomer SupportcseCustomer CareSolving QueriesEmail SupportEscalationsInternational ProcessHandling Customer Queriesbponon voice processnon voiceChat SupportBlended Process

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