International Inbound Voice Process
Foundit · Pune · onsite · Posted 35d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Tech Mahindra Ltd Pune Hiring for International Inbound Voice
Interview Location: Last round is Tech Mahindra Hinjewadi Phase 3
Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)
Role & Responsibilities
Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth
Interview Rounds: 1st Level - HR ROUND,2nd Level - UAT / Operations,3rd Level SHL [Need to score B2 and above]
Interview Location: Last round is Tech Mahindra Hinjewadi Phase 3
Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)
Role & Responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Min 12 month of international Voice experience
- Min 10 + 2 ( Undergraduate ) is mandatory
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
- Ensure Timely & Professional Responses to all Queries.
Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth
Interview Rounds: 1st Level - HR ROUND,2nd Level - UAT / Operations,3rd Level SHL [Need to score B2 and above]
Sourced from foundit
Skills
surchargesAutoPayInternational inbound customer callsProrate chargesRecurring billsService charges and taxesCRM system
About Foundit
Foundit
Hyderabad
IN
₹11.8L PA avg
Avg at Foundit
About
Foundit is an online career and recruitment resource with its cutting edge technology provides. Foundit is an online career and recruitment resource with its cutting edge technology provides relevant profiles to employers and relevant jobs to jobseekers across industry verticals, experience levels and geographies. More than 200 million people have registered on the Monster Worldwide network. Today, with operations in more than 40 countries, Monster provides the widest and most sophisticated job seeking, career management, recruitment and talent management capabilities globally. Monster India started its operations in 2001.
Industries
Recruitment
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