International Holidays Operations Professional

As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identify process improvements and cost-saving opportunities, helping us scale efficiently while maintaining service excellence.

Strong organizational & multitasking skills
Vendor relationship & contract negotiation
Proficiency with booking engines/CRMs (e.g. Amadeus, Sabre, Zoho CRM)
Excellent problem-solving & communication skills