International Freight Forwarding Hiring

Department: Customer Service

Branch: Mumbai

Designation: Executive /Sr. Executive

Shift Time: US Shift Time (6.00 pm to 3.00 am)

Swift Cargo Pvt Ltd.,

Swift Cargo is a leading International Logistics Company in ocean and air forwarding. We've been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with 20 office & 600+ FTEs. We are leaders in the US- India Trade Lane.

Job Summary

Provide professional customer service and end-to-end shipment coordination for freight forwarding clients. Manage customer inquiries, shipment bookings, documentation, tracking, and delivery updates while coordinating with carriers, customs brokers, warehouses, and internal operations teams. Resolve shipment issues promptly, maintain accurate records, monitor service timelines, and ensure customers receive clear and timely communication throughout the shipping process. Support import and export operations while maintaining strong customer relationships and high service standards

KRAs

• Act as a single point of contact
• Understand customer requirements and escalate potential issues if any
• Arrange shipments for the customer
• Follow-up with customers for outstanding payments

DETAILED JOB DESCRIPTION

Act as a single point of Contact: -

• Customer service personnel acts as a single point of contact for the clients.
• They manage/negotiate pricing and co-ordinate for all shipments.

Understand customer requirements and escalate potential issues if any :-

• CS understands the customer requirements to avoid any discrepancies
• Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
• Be proactive in order to minimize service crises.

Arrange shipment for the customers:-

• Arrange shipments by examining destination, route, rate and delivery time.
• Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.

Follow-up with customer for outstanding payments: -

• Manage and update reports on weekly or monthly basis as required.
• Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.

Interested Candidate can apply on [email removed]