International Enterprise Specialist

Role & responsibilities

Identify Enterprise Customers: Recognize and target enterprise customers with international logistics

needs. Clearly articulate how DTDC's products can meet their requirements.

Generate Leads and Sign New Customers: Service a designated geographical area or client segment to

generate leads and secure new customers.

Manage Customer Portfolio: Oversee a portfolio of customers and potential clients through personal

sales visits, providing personalised service through face-to-face interactions.

Build Strong Client Relationships: Develop robust client relationships to ensure account performance

and growth, reduce attrition rates, and minimise competitor inroads.

Convert Leads into Customers: Transform qualified leads into customers (First Time Buyers) across

small, medium, and large business accounts. Focus on developing and penetrating existing accounts

for retention and growth.

Collaborate with Cross-Functional Teams: Work with cross-functional teams to build and maintain

business relationships with customers across different lines of business.

Customer Point of Contact: Serve as the primary contact for customers, coordinating with relevant

departments to address and resolve queries, problems, or issues efficiently.

Reporting: Prepare and present weekly and monthly reports detailing sales achievements and

projections against targets.

Product and Market Knowledge: Continuously develop knowledge of DTDC's products/services and

maintain commercial awareness to provide the best solutions for customers.

Preferred candidate profile

Experience: 4-8 years of experience in international business with a reputable courier company, with

prior logistics experience being essential.

Excellent communication and interpersonal skills

Self-motivated and proactive

Strong presentation skills

Ability to work effectively in a team