International Email and Back Office Executive
Agile Rays · Mumbai · onsite · Posted 37d ago
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About this role
URGENT HIRING INTERNATIONAL EMAIL & BACK OFFICE EXECUTIVE
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International Email & Back Office Executive
Job Overview
We are urgently hiring International Email & Back Office Executives for our Ghansoli, Navi Mumbai location.
The role involves handling international back-office and email operations, reviewing and verifying customer information, processing documents/data accurately, and coordinating with internal teams to resolve discrepancies.
Minimum 1 year of experience in any International Process is mandatory.
Key Job Details
- Position: International Email & Back Office Executive
- Location: Ghansoli, Navi Mumbai
- Salary: 34,500/- In-Hand per month
- Experience: Minimum 1 Year in Any International Process – Mandatory
- Communication: B2 Level English – Mandatory
- Shift: Rotational Shifts
- Week-Offs: 2 Rotational Week-Offs
- Joining: Immediate Joiners / Candidates joining next week
Roles & Responsibilities
As an International Email & Back Office Executive, you will be responsible for handling process-related activities accurately and within defined timelines.
- Handle day-to-day International Email & Back Office Operations.
- Review and process customer information, documents, and requests.
- Verify data and ensure all information is accurate and complete.
- Handle and process international email queries as per process guidelines.
- Identify discrepancies, errors, or missing information and take appropriate action.
- Coordinate with internal teams for issue resolution and required information.
- Complete assigned tasks within the defined Turnaround Time (TAT).
- Maintain high standards of quality, accuracy, and productivity.
- Follow company policies, process guidelines, and compliance requirements.
- Maintain strict confidentiality of customer and business information.
Candidate Requirements
- Minimum 1 year of experience in any International Process is mandatory.
- Experience in International Voice / Non-Voice / Email / Back Office will be considered.
- B2-level English communication skills are mandatory.
- Comfortable working in rotational shifts.
- Comfortable with 2 rotational week-offs.
- Good attention to detail and data-processing skills.
- Basic computer knowledge and good typing skills.
- Ability to meet productivity, quality, and TAT requirements.
- Immediate joiners / candidates available to join next week preferred.
Selection Process
1 HR Round – Virtual
2 Hallo-AI Assessment – C1 Level – Mandatory
3 Operations Round – Virtual
Sourced from naukri