International E-commerce Customer Support

JD

• Provide professional customer support through Email & Live Chat for international e-commerce clients.
• Resolve customer queries and concerns efficiently and professionally.
• Assist customers with product information, order tracking, returns, and related queries.
• Maintain accurate records of customer interactions in CRM/system.
• Coordinate with internal teams to ensure timely resolution and enhance service quality.
• Handle multiple customer interactions while maintaining accuracy and service standards.