BENGALURU · FULLTIME
International Customer voice support
Naukri
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed1–5 yrsfulltimeBengaluru
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Section · 01
About this role
Roles and Responsibilities :
- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process international transactions, handle complaints, and escalate issues to senior representatives when necessary.
- Maintain accurate records of all interactions with customers using CRM software for future reference.
- Meet performance targets set by the company, including quality metrics such as first-call resolution rate and average handling time.
Job Requirements :
- 1-5 years of experience in an international BPO or call center environment.
- Proficiency in handling international voice processes, including accents and dialects common in different regions.
- Strong understanding of international processes and procedures related to banking industry.
Qualifications
- 1–3 years of experience.
- Graduate degree, preferably in Commerce.
- Experience in the 401(k) industry.
- ASPPA certification will be an advantage.
- Strong attention to detail.
- Strong client focus and the ability to develop relationships with internal and external clients.
- Comfortable working in high-volume situations with time constraints.
- Strong problem-resolution and time-management skills.
- Working knowledge of navigating a laptop, including Microsoft Office.
Competencies, Duties and Responsibilities
- Process client transaction requests and review transactions for accuracy, completeness, and adherence to all internal and external regulations.
- Partner with the Client Associate to work through complex processing issues and ensure timely completion.
- Develop a working knowledge of the client’s processing systems, group policies, and procedures.
- Build transaction-processing knowledge with the goal of demonstrating full proficiency in all brokerage and mutual fund functions designated under the respective training path. Maintain a balance between quality and productivity to meet department standards.
- Stay current with procedural updates and technology enhancements. Adhere to standard workflows and actively suggest process improvements. Efficiently leverage online resources to independently address challenges.
- Communicate verbally and in writing with clients to clarify incomplete or invalid paperwork. Work collaboratively to resolve complex processing issues and demonstrate urgency and accountability in completing requests on time.
- Participate in discussions on individual and team targets during team meetings and consistently update personal goals in a timely manner. Be comfortable being visible on camera in team settings.
- Provide necessary reporting, quality-assurance responses, internal-audit responses, and relevant paperwork as requested by the client’s Compliance, Global Security, or Assignment Leader. Maintain department standards for quality and productivity.
- Work collaboratively with peers and management in a strong team environment.
- Meet with the Manager to discuss performance, business trends, and issues impacting the team.
- Participate in special projects and perform other duties as assigned.
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Section · 02
Skills
International VoiceInternational CallingInternational Customer Service RepresentativeUs Voice ProcessInternational Call CenterInternational ProcessInternational BPOUs Callingvoice process
Section · Company
About Naukri
Naukri
Internet
2.7k+
employees
1996
30 years old
Noida, Uttar Pradesh
IN
₹11.4L PA avg
Avg at Naukri
About
This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.
Industries
Internet
Employee ratings
10 reviews
4.2/ 5
Culture
4.4
Career growth
4.6
Work-life
4.3
Employees rate it well for
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