international customer support

Roles and Responsibilities :

• Handle international calls from clients across various time zones, providing exceptional customer service and resolving issues efficiently.
• Process customer queries, concerns, and feedback in a timely manner to ensure high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-8 years of experience in an International Voice Process or similar role.
• Excellent communication skills for handling international calls and resolving customer complaints effectively.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.