International customer support representative

Job description

What you'll do
Key Responsibilities -

• Customer Engagement: Manage inbound and outbound communications professionally to address customer inquiries, concerns, and policy requirements.
• Product Consultation: Deliver accurate, transparent information regarding insurance products, premium calculations, and policy terms to empower customer decision-making.
• Issue Resolution: Actively diagnose customer grievances, provide efficient resolutions, and escalate complex matters to appropriate internal teams for swift closure.
• Data Integrity: Accurately log, update, and maintain comprehensive customer interaction records within the corporate CRM system.
• Service Excellence: Champion customer retention and satisfaction by maintaining a highly empathetic, professional, and solution-oriented approach.

Candidate Profile & Qualifications-

• Communication: Exceptional verbal and written proficiency in both English and Hindi is mandatory.
• Education: Any graduate
• Technical Skills: Sound foundational computer knowledge, including proficiency in MS Office.

What We Offer-

• Competitive Remuneration: Attractive fixed compensation supplemented by a lucrative, performance-driven incentive structure.
• Career Progression: Transparent internal job postings (IJPs) and fast-track growth opportunities into leadership and specialized corporate roles.
• Professional Development: Comprehensive initial training and ongoing skill enhancement programs within the booming InsurTech sector.
• Work Culture: A vibrant, collaborative, and meritocracy-driven workplace environment.

How to apply-

• Interested candidates who meet the eligibility criteria can directly reach out to our recruitment team:
  HR Contact Person: Vaishnavi Joshi
  Contact Number: [phone removed]
  • Application Mode: Please call or share your updated resume via WhatsApp to schedule an interview.