International Customer Service Representative

Roles and Responsibilities :

• Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-8 years of experience in an International Voice Process (IVP) environment.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
• Proficiency in handling US voice processes is required.