International Customer Service Representative

Job Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer concerns and provide accurate solutions.
• Maintain professional communication and deliver excellent customer service.
• Resolve customer queries within the defined turnaround time.
• Follow process guidelines, quality standards, and compliance requirements.
• Update customer details and call information in the CRM.
• Achieve assigned targets for quality, productivity, customer satisfaction, and attendance.
• Escalate complex issues to the appropriate team when required.