International customer service process

Job Description:

 

We are seeking a dedicated and dynamic Contractor with 1-3 years of experience to join our team. Looking for Bangalore (Hebbal) and Hyderabad The successful candidate will be responsible for providing excellent customer service to our international customers, demonstrating a high degree of ownership and a drive for product-led experience.

 

Responsibilities:

 

- Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week.

- Utilize strong command of the English language to clearly articulate solutions and empathetically engage with customers.

- Develop an expert, dynamic understanding of the company's products and services to effectively address customer concerns.

- Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem.

- Demonstrate a high degree of ownership and ensure customer satisfaction.

- Engage customers across multiple mediums, including chat, phone, and offline communication.

 

Qualifications:

 

- Bachelor's degree or higher.

- 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.

- Strong problem-solving abilities and the ability to remain composed in challenging situations.

- Ability to work with minimal supervision.

- The ability to join immediately

- Willingness to work from our office in Bangalore location.

- Must have experience in driving product-led experiences

.

Rounds of interview

Tech 1

 Versant Round -You must score 63-64 -Only one chance .If you score 63 you will have tech 1 .(Note : When you are taking test, Please take it in a Peaceful area which you should get noise .Because the test will evaluate as well .Laptop is mandatory For test

HR