International Customer Care representative | Foundever

JOB DESCRIPTION : This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes.

Work-Life Balance: Enjoy a 5-day work week with 2 rotational days off

Global Shift Alignment: Work primarily during US business hours "Night shift's".

Hiring for Fresher's and Experienced

(should possess exceptionally great communication skills in English)

Skills & Knowledge

Fluent in business English (written and spoken).

Compensation & Perks:

Competitive annual CTC.

Fresher: 3LPA

Exp: 3.2 TO 3.4

Free transportation service available for commutes within a 30km radius

2 Way Cab Facility (home pickup and home drop)

Education:

High School Diploma or equivalent required or any degree preferred.

Key Responsibilities Include:

Information Delivery: Providing accurate and comprehensive benefits of an Buy now pay later "APP"and Technical support to customers.

Query Resolution: Responding to telephone requests concerning customers.

Research & Support: Researching and discussing options regarding various aspects of an Buy now pay later app and technical support. Aslso provider information, such as payment delays, card issues and repayment status.

System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.

Provider Interaction:

Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.

Multichannel Support: Handling inbound and outbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.

Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.

Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.

First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.

Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.

Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.

Record Keeping: Creating and maintaining accurate customer records with detailed call information.

Documentation: Accurately documenting call resolutions in the appropriate systems.

Confidentiality: Complying with all requirements concerning confidential and personal information.

Rounds of Interview:

HR Round

Online Assessment

Manual Voice Assessment

Operational Round

If you meet the above criteria and are eager to be part of a dynamic team,

please send your resume via WhatsApp or call to this number

Interview Timings: 11 AM To 6PM

Shravani: [phone removed]