International Customer Care Executive

Roles and Responsibilities :

• Handle international customer calls, chats, and emails to resolve their queries and concerns in a timely and professional manner.
• Process customer orders, cancellations, refunds, and exchanges efficiently while maintaining accuracy.
• Provide product information, troubleshoot issues, and escalate complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-6 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice process calls.
• Proficiency in processing international chat processes for multiple languages (written).
• Ability to work on rotational shifts including night shifts.