International Customer Care Executive

Job description:
We are hiring Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.
Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits:
• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

How To Apply:
Step 1: Click on Apply.
Step 2: You will be redirected to the company website.
Step 3: Click on Proceed.
Step 4: You will be redirected to our AI Bot (SRIA)
Step 5: Follow the instructions provided by the AI Bot to complete the application process.

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [email removed].

Walkin Address:

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089