International Customer Care Executive

INTERNATIONAL CUSTOMER CARE EXECUTIVE - VOICE PROCESS

ONLY MUMBAI-BASED CANDIDATES CAN APPLY

Work Location: Thane | Navi Mumbai | Malad
Work Mode: Work From Office
Process: Domestic and International Voice Process
Experience: Freshers to 3 Years
Salary: INR 18,000 - INR 42,000+ per month

JOB DESCRIPTION
We're hiring Customer Support Executives and Sales Executives for multiple Domestic and International Voice Process opportunities with leading BPO in Mumbai.

KEY RESPONSIBILITIES
- Handle customer queries, requests and complaints through inbound and outbound calls.
- Provide professional and effective customer service.
- Understand customer requirements and provide appropriate solutions.
- Handle customer account, product and service-related queries.
- Identify customer needs and support cross-selling or upselling wherever applicable.
- Maintain accurate call and customer records.
- Follow company policies, quality standards and process guidelines.
- Coordinate with internal teams to resolve customer issues.
- Work effectively in a target-driven and fast-paced BPO environment.

ELIGIBILITY

- HSC / 12th Pass or Graduate candidates can apply.
- Freshers and candidates with up to 3 years of relevant experience can apply.
- Experience in BPO, Customer Service, Voice Process, Inbound or Outbound, Sales or International Voice Process will be an advantage.
- Candidates with relevant experience in Healthcare or Medical Billing, AR, Travel or GDS, or Financial Services may also be considered for specific processes.

COMMUNICATION SKILLS
- Excellent verbal communication and customer-handling skills.
- Strong English communication required for international processes.
- Good listening, problem-solving and interpersonal skills.
- B2, C1 or C2 English proficiency may be required for specific processes.

SHIFT AND WORK SCHEDULE
- Day, rotational, US and 24x7 shifts depending on the process.
- Weekly offs may be fixed or rotational depending on the process.
- Candidates must be comfortable working in rotational or night shifts wherever applicable.

SALARY
INR 18,000 - INR 42,000+ per month, depending on experience, qualification, last drawn salary and process.
IMPORTANT
- ONLY MUMBAI-BASED CANDIDATES SHOULD APPLY.
- Candidates must be comfortable working from office.
- Locations include Thane, Navi Mumbai and Malad.
- Transport facility may be available for selected processes, subject to company policies and applicable transport boundaries.

WHY JOIN
- Multiple openings across Domestic and International Voice Processes.
- Opportunities with established BPOs.
- Career growth and exposure to different customer service domains.
If you are Mumbai-based and looking for a Customer Service or Voice Process opportunity or want to start your career, apply now.

(ONLY IMMEDIATE JOINERS)