International Customer Care Executive

Roles and Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, or chats.
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex customer complaints.
• Meet performance targets for quality metrics such as AHT, Shrinkage, Attrition etc.

Desired Candidate Profile

• 0-5 years of experience in an International BPO environment (preferably).
• Fluent English language skills with excellent communication abilities.
• Strong soft spoken voice with good comm skills and ability to handle multiple conversations simultaneously.
• Bachelor's degree in any discipline (preferably B.Tech Computers).