International Customer Care Executive

Roles and Responsibilities :

• Handle international customer inquiries via phone, email, or chat through a blended process.
• Provide exceptional customer service by resolving issues promptly and efficiently.
• Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction ratings.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Proficiency in handling international chat processes is required.
• Strong communication skills for effective interaction with customers over the phone or through digital channels.