International Corporate Contractor - Customer Service Representative I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an International Corporate Contractor - Customer Service Representative I based in United States.

This remote contract role supports high-profile customers by coordinating on-demand and scheduled language service requests. You will serve as a key point of contact, delivering clear, efficient, and professional support through video and audio channels. The position combines customer service, call intake, scheduling, documentation, and issue routing in a fast-paced environment. You will help ensure consistently high call quality while maintaining accurate records in proprietary systems. Success requires strong communication, attention to detail, accountability, and a genuine commitment to customer satisfaction. The role is designed for an independent professional who can thrive in a decentralized, home-office environment. Please note: this is an international contractor position, and applicants must be located outside the United States.

Accountabilities:: Facilitate video and audio intake calls, providing responsive customer support while accurately triaging and routing requests.

Coordinate on-demand and scheduled language service requests for key customers, ensuring efficient and accurate handling.

Deliver consistently high-quality customer interactions, meeting established behavioral and technical call-quality standards.

Record and track calls, scheduling requests, client information, and relevant notes accurately within internal systems.

Provide a professional, helpful, and solutions-oriented customer experience across every interaction.

Identify opportunities to strengthen client relationships and contribute to improved service delivery.

Manage multiple requests and priorities effectively while maintaining accuracy and responsiveness in a high-volume environment.

Work independently within a decentralized remote structure while collaborating effectively with team members and leadership.

Demonstrate strong accountability, follow-through, problem-solving, and decision-making in day-to-day customer interactions.

Protect confidential information and maintain a private, dedicated workspace appropriate for handling sensitive and regulated information.

Contribute to a customer-centric culture by listening carefully, asking clarifying questions, incorporating feedback, and continuously developing service skills.

Perform other related duties and responsibilities as assigned.

Requirements:

High school diploma or equivalent required.

Previous customer service experience, particularly in a call center or service-oriented environment, is preferred.

Experience using call center software and scheduling tools, with the ability to quickly learn proprietary systems.

Strong written and verbal communication skills, with fluent English proficiency.

Demonstrated ability to provide excellent customer service while remaining positive, professional, and composed in a fast-paced, multi-line environment.

Proficiency with Microsoft Office, including Word, PowerPoint, and Excel; experience with Google Docs and Apple/Mac operating systems is preferred.

Reliable high-speed internet with sufficient bandwidth to support remote video and audio calls.

Ability to work independently without relying on direct supervision while maintaining high standards of accountability and integrity.

Strong organizational, problem-solving, and decision-making skills, with the ability to prioritize multiple requests and initiatives.

Excellent attention to detail and follow-through when documenting calls, scheduling information, and customer interactions.

Ability to communicate effectively, listen actively, ask questions for clarification, and adapt to changing customer needs.

A growth-oriented mindset, openness to feedback, and willingness to continuously develop skills and knowledge.

Ability to work collaboratively and contribute positively to a team-oriented environment.

Must be able to work from a private, dedicated workspace suitable for maintaining HIPAA-related confidentiality.

Must be legally authorized to work in the country of residence and able to comply with applicable contractor requirements.

Willingness to complete background checks or other screening requirements where applicable.

Benefits:

Fully remote work arrangement.

International corporate contractor position.

Opportunity to support established customers within a professional language-services environment.

Dynamic, fast-paced role with opportunities to develop customer service, communication, scheduling, and technology skills.

Collaborative and decentralized working environment that encourages independence and accountability.

Ongoing opportunities for learning, feedback, and professional development.

Opportunity to contribute directly to customer satisfaction and service quality.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1