International Chat Support

 Position: International Chat Support

 Experience: Minimum 6 months 

 Location: Noida

 Work Mode: Work From Office

 Working Days: 5 Days a Week

 Shifts: Rotational

 Cab: Both-side cab facility

Key Responsibilities

•  Handle customer queries and concerns through chat professionally.
•  Provide clear, step-by-step resolutions to customers.
•  Maintain a positive and customer-centric communication style.
•  Ensure high customer satisfaction and service quality.
•  Maintain accurate records of customer interactions.
•  Identify customer requirements and provide appropriate solutions.
•  Adapt quickly to new processes, tools, and technologies.
•  Follow defined processes, quality standards, and compliance guidelines.
•  Manage multiple chats efficiently while maintaining accuracy.

Required Skills

•  Excellent written English communication C1 proficiency.
•  Good typing speed and accuracy.
•  Strong grammar, comprehension, and sentence formation.
•  Good customer-handling and problem-solving skills.
•  Strong attention to detail.
•  Ability to multitask and work under pressure.
•  Positive, polite, and professional approach.Role & responsibilities

Preferred candidate profile