International chat support

Key Responsibilities:

• Handle customer inquiries and provide effective resolutions through voice support.
• Deliver a high-quality customer experience while maintaining service standards.
• Identify opportunities to upsell products and services based on customer requirements.
• Maintain accurate records of customer interactions and transactions.
• Follow process guidelines, compliance requirements, and quality standards.
• Coordinate with internal teams for issue resolution and customer satisfaction.
• Meet individual and team performance metrics.