International Chat Support, US Shift

Key Responsibilities:

• Provide prompt and professional chat support to customers from the US and other international locations.
• Resolve customer inquiries related to products, services, orders, billing, or technical issues.
• Document and escalate complex issues to relevant departments as needed.
• Maintain high customer satisfaction through clear and empathetic communication.
• Adhere to company policies and data privacy regulations while handling sensitive information.
• Achieve daily and weekly performance metrics (response time, resolution rate, customer feedback).
• Collaborate with team members and supervisors to improve support processes.
• Stay updated on product knowledge, service changes, and support tools.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent written English communication skills with a good understanding of US culture and time zones.
• Previous experience in chat support or customer service is an advantage.
• Comfortable working night shifts aligned with US business hours.
• Basic computer skills and familiarity with chat and CRM software.

Skills and Competencies:

• Strong typing speed and accuracy.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Problem-solving skills and patience.
• Positive attitude and customer-centric mindset.
• Ability to work independently and in a team environment.