International Chat Process

Roles and Responsibilities :

• Handle customer inquiries through email, chat, or other digital channels in a timely and professional manner.
• Process customer requests, resolve issues, and provide accurate information to ensure high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in non-voice process (email/chat) support role.
• Strong communication skills for effective interaction with customers via various channels.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.