International Chat Process

JOB DESCRIPTION

What we are looking for: -

• We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
• This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
• Handle inbound customer interactions via chat with professionalism and empathy
• Understand customer issues and provide accurate, timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
• Document chat interactions clearly and accurately in internal systems
• 0–2 years of customer service experience (chat support preferred)
• Strong written communication skills in English
• Ability to manage multiple chat conversations simultaneously
• Prior experience in chat-based customer support
• Exposure to healthcare, insurance, or managed care processes
• Familiarity with CRM tools or chat platforms

Excellent written communication and typing accuracy

Two way cabs with nodal points within 40km radius, no last minute drops due to nodel routes, please keep the expectation set from day1

Iqra Javed

Sr. Technical Recruiter

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