International Chat Process Professional
Skyline Dynamics · Pune · onsite · Posted 29d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Experience in international blended process, fluent communication, ecommerce chat/blended/voice process can apply. 24*7 support
Key Responsibilities- Handle customer queries through international chat and blended channels.
- Provide accurate and timely resolutions to customer queries.
- Assist customers with product, order, payment, delivery, and service-related concerns.
- Handle voice interactions when assigned as part of the blended process.
- Maintain high standards of customer service and customer satisfaction.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Document customer interactions and update relevant systems.
- Meet assigned productivity, quality, and service-level targets.
- Escalate complex issues to the appropriate team when required.
Sourced from naukri
Skills
International Chat Processecommerce chatInternational Blended ProcessFluent communicationInternational Customer servicevoice process