International Chat Process Analyst

Responsibilities:

• Deliver world-class customer service while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc. )
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
• Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, customers' changes of details, changes of address and travel notifications.

Requirements:

• Qualification: Graduate.
• Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
• Should be ok with night shift and rotational off.
• Typing speed of at least 50 WPM with 90% accuracy.
• Quick Navigation Ability, web-savvy, Basic Troubleshooting Knowledge.
• Multitasking: Ability to Toggle Between Screens/Tools.
• Excellent communication skills.
• 2-way cab facility will be provided.