International Chat & Email Support

Job Title : International Chat & Email Support
Location State : Karnataka
Location City : Bangalore
Experience Required : 1 to 4 Year(s)
Shift: US Shift
Work Mode: Onsite
Position Type: Permanent
Openings: 10

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: Client is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experience for clients.

About The Job:

We are looking for candidates with. at least 1 year of experience in international chat and email supportWe are looking for candidates with The ideal candidate should have strong written communication skills and be comfortable working in US and rotational shifts.

Essential Job Functions:

• Handle customer queries through international chat and email support.
• Provide accurate, professional, and timely responses to customers.
• Understand customer concerns and provide appropriate resolutions.
• Maintain a high level of customer satisfaction and service quality.
• Follow company processes, communication guidelines, and quality standards.
• Meet defined productivity, quality, and turnaround-time targets.
• Maintain proper documentation of customer interactions.
• Be flexible to work in US shifts, rotational shifts, and weekly off rotations.

Qualifications:

Eligibility Criteria

• Minimum 1 year of experience in international chat and email support.
• Strong written and verbal communication skills.
• Good typing speed and proficiency in English.
• Comfortable working in US / rotational shifts.
• UG candidates are also eligible .
• Candidates should be customer-focused, adaptable, and comfortable working in a fast-paced environment.

Shift & Work Requirements

• US Shift
• Rotational Shifts

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.